Draft replies to online reviews
- Who it's for
- Local businesses with Google, Trustpilot or marketplace reviews
- Outcome
- Calm, specific reply drafts, especially for the tricky reviews.
- Why Handoff 2
- Drafts only. Posting a public reply is your decision and is hard to take back.
Steps
- Paste the reviews (do not give the agent your review-site login).
- Tell it your tone and what you can offer unhappy customers.
- Ask for drafts that never mention order details or personal information.
- Post the replies yourself.
Copy-paste prompt
Works with any agent. Replace the [square brackets] with your details.
Draft public replies to these reviews: [paste reviews].
Tone: [warm, professional]. For negative reviews, acknowledge the problem, do not argue, and invite them to contact us at [contact]. Never include order numbers, addresses, health details or anything private. Do not admit legal liability. Show the drafts here; do not post anything.Notes for each agent
Only features we found in each provider's official documentation on 14 Oct 2026 are stated as product facts, with the source linked. Product features change; check before relying on them.
Claude Suggested
Ask Claude to save drafts, not send them. In Cowork's Manual mode it pauses for approval before using connector tools set to 'Needs approval'. Avoid 'Skip' mode for anything sent in your name.
From official docs Official source
ChatGPT Suggested
Before an app action such as sending an email, ChatGPT may show an approval card. Keep your email app on 'Always ask' or 'Allow read actions' so sending always needs your OK.
From official docs Official source
Gemini Suggested
Gemini can draft Gmail messages in chat (Google Workspace connected app required). The draft has a Send button, so read it first, or use 'Edit in Gmail' on the web to finish it in Gmail.
From official docs Official source
Microsoft Copilot Suggested
In Outlook, 'Draft with Copilot' writes a draft you edit and send yourself, and 'Coaching by Copilot' can suggest tone and clarity fixes.
From official docs Official source
Open agents & automations Suggested
In n8n, connect the send tool through a human review step: the workflow pauses and shows the exact message for Approve or Deny.
From official docs Official source
Common failure, and how to catch it
- What goes wrong
- A defensive tone, or a reply that leaks a customer's private details.
- How to catch it
- Read every negative-review reply aloud before posting.
Time and cost
- Time to set up
- 10 minutes
- Cost
- Works in a standard chat on most plans; no extra tools needed.
Sources
- https://support.claude.com/en/articles/13345190-get-started-with-claude-cowork
- https://help.openai.com/en/articles/20001495-managing-app-permissions-in-chatgpt
- https://support.google.com/gemini/answer/18741629
- https://support.microsoft.com/en-gb/outlook/frequently-asked-questions-about-copilot-in-outlook
- https://docs.n8n.io/build/integrate-ai/ai-examples/human-in-the-loop-for-tools
Reviewed 14 Oct 2026 against the sources above. This playbook has not been tested on every agent listed; it is written to be agent-agnostic.